Inhumanity

 

Something that had to do with my father recently came up and needed to be dealt with. I will have to be vague. I dreaded the call to a particular department, but in the interim there have been changes in the law and I wanted to ensure that they were implemented.

So. I initially called for general information and based on that I was expecting to be transferred to a different department. As is now routine, it started with a service center who insisted on answering my questions. Incorrectly. The rep refused to transfer me until I politely told her that she lacked the training. She transferred me.

The last time I had spoken to this department I was anguished. In despair and anticipatory grief because there was still the possibility of preventing my father's needless suffering, abuse and theft. I had groveled, played nice accepted anything they told me because it was inconceivable that people who are not dysfunctional psychopaths would willingly harm another human being, when they are paid to prevent harm.

Ms. Blank picked up. I asked questions, she wanted to know unrelated details. I don't have to answer those I told her. You're right she said she was evasive started to misinform me so I put her on speaker and had my tea.

I was numb. Emotionally it didn't matter anymore. My father was gone. I didn't have to argue to convince her because I knew that she was trained to lie. This is one of the individuals that had given me the wrong information in the past and was doing it again. 

I asked for her team leader who was away and why did I need to speak to him? Been here done that. Same script. When she rambled on my mind wandered. How does this happen to a person? How do they become inhuman? Her decision in the past had destroyed a human life.

I don't know the answer. But when customer service robots replace her I doubt I'll notice a difference.