Something that had to do with my father recently came up and needed to be dealt with. I will have to be vague. I dreaded the call to a particular department, but in the interim there have been changes in the law and I wanted to ensure that they were implemented.
So. I initially called for general information and based on that I was expecting to be transferred to a different department. As is now routine, it started with a service center who insisted on answering my questions. Incorrectly. The rep refused to transfer me until I politely told her that she lacked the training. She transferred me.
The last time I had spoken to this department I was anguished. In despair and anticipatory grief because there was still the possibility of preventing my father's needless suffering, abuse and theft. I had groveled, played nice accepted anything they told me because it was inconceivable that people who are not dysfunctional psychopaths would willingly harm another human being, when they are paid to prevent harm.
Ms. Blank picked up. I asked questions, she wanted to know unrelated details. I don't have to answer those I told her. You're right she said she was evasive started to misinform me so I put her on speaker and had my tea.
I was numb. Emotionally it didn't matter anymore. My father was gone. I didn't have to argue to convince her because I knew that she was trained to lie. This is one of the individuals that had given me the wrong information in the past and was doing it again.
I asked for her team leader who was away and why did I need to speak to him? Been here done that. Same script. When she rambled on my mind wandered. How does this happen to a person? How do they become inhuman? Her decision in the past had destroyed a human life.
I don't know the answer. But when customer service robots replace her I doubt I'll notice a difference.
They are hired to follow a specific script which does no good at all to anyone except the "boss" who is covering his butt by not allowing full revelations and proper answers to questions.
ReplyDeleteCodex: Yes. You're right. Still hard to accept that these people can sit there with blank stares, lie outright and think the other person doesn't know.
DeleteIt's a job and a paycheck and they don't fucking care. Their lives are probably miserable and they hate their job. I mean, who wouldn't be miserable with a job where they are required to lie and obfuscate.
ReplyDeleteCodex: Yes Ellen but this goes beyond misery and indifference to active harm.
DeleteI had the same experience in many ways when The Man had his TBI initially and suffered abuse at the Hands of VA Staff at the Main Phoenix VA Hospital. Thankfully, a full Investigation was finally done, it made National News in fact, since he wasn't the only Veteran being mistreated... in Nursing Homes it's similar, my Brother and I had to visit our Mom every Say to ensure we were a known Presence. I don't know what happens to Dear Souls who have nobody concerned about their Care.
ReplyDeleteOoops, every DAY I meant, damn Stroke partial Aphasia still shows up sometimes.
DeleteCodex: nope.bad software keeps doing this. Correcting proper spelling as well.
DeleteCodex@bo : doesn't let me insert my reply.
DeleteAll things considered good for you. Smart and time-consuming to visit daily. Investigation is done they lay low then do it all over.
What was the outcome of yours beyond wrongdoing?
I need closure have to deal with some of this regardless. Sigh.
It's happening in the luxury ones as well. Friend went through it. Same sh...t.
For us, you don't get any actual Justice, you just see that Investigations do sometimes clean things up. The VA Hospital is much better than it was in the Care of the Veterans at least, so it was worth Whistle Blowing. Unless a Patient Dies, coz we've had Neglect too in the Civilian Sector, unfortunately no Lawyers wanna take the Case coz they don't make enuf Money off it. Wrongful Death Lawsuits pay big and that's all the Legal System cares about anymore actually, not providing Justice for Victims who manage not to Die. I do Hope you find some Closure becoz any preventable Death or Abuse is always such a wound to the Families. I felt so Guilty that I entrusted Loved Ones to Situations where then they were put at risk by The System. Vulnerable Adults and Children are usually the most Victimized Groups and it pisses me off no end. I've had Security called on me more than once at places like the VA Hospital. *Winks* The Man knows I'll put up one helluva Fight for any and all of those I Love. But, it is exhausting fighting these Systems, isn't it? The Inhumanity is appalling.
Delete